Terms & Conditions

__________

1. Agreement

By using the www.makrispharm.com website, you accept these Terms and Conditions.

__________

2. General info

www.makrispharm.com offers this webshop, including all information, tools and services available from this site – to you, the user (visitor of these pages), the customer (visitor of these pages who completes an electronic order and makes payment by credit card or any other form payments accepted on the page) or to the recipient – the person to whom the product is delivered, who is different from the buyer. These terms and conditions apply to all users of the Site, including without limitation users who are browsers, suppliers, customers, merchants and/or content contributors. Throughout the webshop, the terms “we”, “us” and “our” refer to MAKRIS PHARM d.o.o., owner Martina Kriste (hereinafter Makris, Makris webshop, website). Provided you accept all terms, conditions, policies and notices stated here, you may use the Makris webshop for your personal use without any usage fees. Any new features or tools added to the current webshop will also be subject to these terms and conditions.

__________

3. Agreements & amendments

We reserve the right to update the terms and conditions of the website from time to time. Further use or access to the Makris webshop, after the publication of any changes, constitutes acceptance of those changes. It is your responsibility to verify such changes. We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Service. If you do not wish to accept the new Terms, please do not continue to use the Website. If you continue to use the Website after the change becomes effective, your use of the Website means that you agree to the new Terms.

__________

4. Registration

When you shop on this webshop, we will ask you to enter personal information to identify you, such as your name, email address, billing address, shipping address, credit card or other payment information. You warrant that your personal information provided during registration is true, accurate, current and complete in all respects, and that you do not impersonate any other person or entity. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the webshop content without our express written permission. Products purchased on this site are for private and home use only and are not for resale. Please, if you notice any irregularity or error in the operation of the Makris webshop during registration, contact us by e-mail at: info@makrispharm.com.

__________

5. Protecting your security

We take the risk of online fraud very seriously. We make every effort to ensure that all orders are thoroughly verified using the information already provided. We will treat all your personal information as confidential and will only use it in accordance with our Privacy and Cookie Policy. In order to ensure that your credit, debit or payment card is not used without your consent, we may contact you to perform additional security checks and ask for your cooperation in order to carry them out. We will not tolerate fraudulent transactions and will report such transactions to the appropriate authorities. In performing these checks, the personal data you have provided may be disclosed to a registered credit agency that may keep records of this data. We guarantee that this is done only to confirm your identity, and not to check your creditworthiness. These actions will not affect your credit rating.

__________

6. Prohibited uses

The website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations relating to the Website and its use. It is prohibited to use the site or its content for: (a) any illegal purpose; (b) soliciting others to perform or participate in any illegal activities; (c) violation of any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) infringing our intellectual property rights or the intellectual property rights of others; (e) harassing, abusing, insulting, injuring, defaming, belittling, intimidating and or discriminating on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) providing false or misleading information; (g) upload or transmit viruses or any other type of malicious code that will, or may be used in any way that will affect the functionality or operation of the Service or any linked website, other websites or the Internet; (h) collecting or tracking personal data of others; (i) spam, phishing, spamming, spamming or crawling; (j) any obscene or immoral purpose; (k) jamming or bypassing safely features of the Service or any linked website, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the Prohibited Uses.

__________

7. Indemnification

You agree to fully indemnify, defend and hold us and our officers, directors, employees and suppliers harmless immediately upon demand from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms on your part or any other liability arising from your use of this website. It also applies to any other person who accesses the website using your personal information.

__________

8. Optional tools

We may allow access to tools from other websites or third parties over which we have no control, control, or input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We will have no liability arising out of or relating to your use of optional third-party tools. Any use by you of optional tools offered through the website is entirely at your own risk and discretion. You should be aware of the terms on which the relevant third party suppliers provide the Tools. We may also offer new services and/or features through the Website in the future (including by releasing new tools and resources). Such new features and/or services will also be subject to these Terms.

__________

9. Third party links

Certain content, products and services available through our website, as a convenience to our customers, may include links to other websites or material outside our control (third-party links). Third-party links on this site may direct you to third-party sites or resources that are not affiliated with us. We are not responsible for examining and evaluating the content, or accuracy, and do not warrant and have no responsibility for the materials of third-party websites, or for any other materials, products or services of such sites. Nor is our responsibility for any damage, loss or offense caused or alleged to be caused in connection with the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources. Carefully review the policies and practices of the third party. Make sure you understand them before engaging in any use or transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party.

__________

10. User comments, feedback & other submissions

If, at our request, you send certain materials, submissions (for example, contest entries), or without our request, send reviews, creative ideas, proposals, plans or other materials, whether online, by email, post or otherwise, you agree that we may, at any time, without limitation, edit, copy, publish, distribute, translate and otherwise use in any medium any such materials you submit to us. We are not and will have no obligation to store any comments, pay a fee for any comments, or respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is illegal, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or in violation of any party’s intellectual property or these Terms. You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain defamatory or otherwise illegal, offensive or obscene material, or contain any computer virus or other malicious software that could in any way affect the operation of this Service or any related Web pages. You agree that use of the content and materials you submit does not violate any applicable Clause of these Terms and will not injure any person or entity (including that the content or material is not defamatory). You agree to indemnify Makris webshop for all third party claims against Makris webshop, arising out of or in connection with a breach of any of these warranties. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and for their accuracy. We are not responsible for any comments posted by you or any third party. You agree to waive your right to be identified as the author of such content and your right to object to defamatory treatment of such content. You agree to perform all further actions necessary to perfect any of the above-mentioned rights that you have granted to Makris webshop, including the execution of deeds and documents, at the request of Makris webshop.

__________

11. Intellectual property

The Website Content is protected by copyright, trademark, database and other intellectual property rights and you agree that the material and content provided as part of the Website will remain with us or our licensors. You may display the content of the website on a computer screen, store such content in electronic form on disk (but not on any service server – server or other storage device, connected to the network). You may print one copy of such content for your own personal, non-commercial use, provided you keep all copyright and proprietary notices intact. You may not otherwise reproduce, modify, copy, distribute or use for commercial purposes any material or content on the Website.

__________

12. Products or services

Certain products or services available online through the Website may have limited quantities and are subject to return or exchange only in accordance with our Return Policy. We have made every effort to accurately represent the colors and images of our products that appear in the store. We cannot guarantee that the display of any color on your computer monitor will be accurate. We reserve the right, but have no obligation, to limit the sale of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service on this site is void where prohibited. We do not guarantee that the quality of any product, Service, information or other material purchased or obtained by you will meet your expectations, nor that any errors in the Service will be corrected.

__________

13. Orders

All orders are subject to acceptance and availability of items. The customer orders the product or products via an electronic purchase order. The goods are ordered in electronic form, by clicking on a specific product and saving it in the shopping cart. Prices are expressed without shipping costs, which are calculated at the end of the purchase. If the ordered goods are not available, you will be notified by e-mail (or by other means if no e-mail address is provided) and you will have the option to wait until the item is available in stock or to cancel. Orders with pre-ordered items will be shipped when all products are available. All your orders will be considered an offer to buy goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated confirmation of your order that you may receive from us will not constitute our acceptance of your offer to purchase goods or services advertised on the Website. A contract between you and us will be formed when we debit your credit card, debit card, PayPal account or any similar means of storage and custody of money, and send you the goods or start providing the services, whichever is later. If the visitor or user does not have an e-mail address or enters it incorrectly or cannot receive the e-mail for technical reasons, the seller is not obliged to try to inform the user about the order or any other details related to the order (delivery, payment, refund, complaint, etc.) .). We will take all reasonable steps, if within our power, to protect your order and payment details, but we cannot be responsible for any loss you may suffer if a third party secures unauthorized access to any information you have provided when accessing or ordering from the website. Products sold on the website are not for resale or distribution. We reserve the right to cancel orders and/or suspend accounts if we believe products are being ordered in violation of this provision. You assume the risk for the products once they are delivered to the shipping address you provided when ordering the products. We accept no responsibility if you provide an incorrect delivery address or if you do not collect the products from the delivery address you have provided. We have a 30 day policy where you can contact us and let us know if your order has arrived or not. Please contact us within 30 days of any delivery issues, otherwise we cannot trace the item and offer you a refund or exchange.

__________

14. Delivery

Your order will be shipped within 1-3 business days, unless otherwise stated, and we enclose the invoice in the package with the order. You can find more information about delivery in our Shipping Information. If you do not receive the goods or the delivery notification within the expected time, please contact us to help you find the shipment. If the buyer refuses to receive the ordered goods, the seller has the right to ask the buyer for reimbursement of all costs related to delivery. If the buyer who refused to receive the goods orders the goods again through the Makris webshop, the seller reserves the right to refuse further processing of the order as well as the right to collect delivery costs from the previous shipment of unclaimed goods. Each package will be sent in perfect condition and we expect our partners to deliver it to you in the same way. If there is damage to the goods during delivery and if the customer notices a reason for complaint due to manipulation during delivery, this should be reported directly to the delivery person. Unfortunately, the seller will not be able to accept complaints related to transport and delivery that are reported after the delivery has been made. However, if you have any complaints or if the goods are damaged, please see our Return Policy  for further details on how to proceed and we will do our best to make it right.

__________

15. Right to appeal

In case you are dissatisfied with the service or product for any reason, you can submit a complaint to Makris via e-mail at info@makrispharm.com. When sending an e-mail, it is necessary to state the account number and first and last name. More information on complaint resolution and your rights can be found here: ec.europa.eu

__________

16. Right of termination

If you have purchased goods or services as a consumer, please note that you have the right to cancel any contract with us within 14 days of the day you take physical possession of the goods. If you wish to cancel the contract in accordance with this clause, please see our Return Policy for further details on how. If any part of the Terms is held to be illegal, void or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of the remaining provisions of the Terms.

__________

17. Limitation & disclaimer of liability

We do not guarantee, represent or warrant that Your use of our service and products will be uninterrupted, timely, secure or error-free. We take no responsibility for how you use our services or products. Product descriptions are not medical advice or advice to diagnose or treat pre-existing medical conditions. We do not guarantee that the results that can be obtained by using the service and products will be accurate or reliable, and that they will correspond to your health condition. You agree that from time to time we may remove the Service indefinitely or cancel the Service at any time, without notice. You expressly agree that you use or may not use the Service solely at your own risk. The Service and all products and services provided to you through the Service (except as expressly stated by us) are provided ‘as is’ and ‘as available’ for your use, without any representation, warranty or condition of any kind, including all implied warranties or conditions of merchantability, merchantability and fitness for a particular purpose. We specifically disclaim all liability regarding the following: incompatibility of the Website with any of your equipment, software or telecommunications connections; technical problems including website errors or interruptions; inappropriateness, unreliability or inaccuracy of the Website; failure of the website to meet your requirements. In no event shall Makris Pharm, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive , special, or damages of any kind. Including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages. Whether based in contract, tort (including negligence), strict liability or otherwise from your use of any service or any product. It also applies to any other claim related to your use of the service or product. Including, but not limited to, any errors or omissions in the content, loss or damage incurred as a result of the use of the service or product published, transmitted or otherwise made available through the web shop, even if you have been informed of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability will be limited to the fullest extent permitted by law.

__________

18. Fulfillment of purchase conditions

In order to fulfill the conditions for purchasing products and services on the website, according to Croatian law, you must: if you are an individual, be 18 years of age or older, register your real name, address, telephone number, e-mail address and all other requested information. By accepting offers, purchasing products and services, you represent to us that you are 18 years of age or older and authorize us to transfer information (including updated information) to obtain information from third parties. Also including your debit, credit card, or credit report numbers to authenticate your identity, to validate your credit card, to obtain initial credit card authorization, and to authorize individual purchase transactions.

__________

​19. Price & payment

We accept most major debit and credit cards such as MasterCard, American Express, Maestro, Visa or Diners. Your card data is safe, confidential data is transmitted via a public network in a secure (encrypted) form using the SSL protocol and PKI system, according to modern cryptographic technology. Our partner payment service provider (Stripe) ensures complete confidentiality of your card details from the moment you use the payment form. Payment information is passed encrypted from your web browser to the bank that issued your card. Our store never comes into contact with the complete information about your payment card. For customers in Croatia, we also offer the option of cash on delivery. You can choose the payment method when creating the order, and it is not possible to change it afterward. Customers in Croatia can also pay by bank transfer. With this type of payment, the package will be sent after the payment has been deposited into our account.
Unless otherwise expressly stated, the prices quoted by the Makris webshop include the legally prescribed value-added tax. If your shipping address is outside the European Union, you may be subject to import duties and taxes that are levied once the shipment reaches your destination country. You must bear all such additional costs yourself. Please note that cross-border shipments may be subject to opening and inspection by customs authorities. The country of delivery is considered the importer of any goods we ship to you and must therefore comply with all laws and regulations of the country to which the goods are delivered. Customs policies and practices vary greatly from country to country. We recommend that you contact your local customs office for information.
Payment can be made by any major credit card, debit card or through your PayPal account. Payment will be debited and cleared from your account prior to dispatch of your goods or service. In the unlikely event that the price shown on the checkout page is incorrect and we discover this before accepting your order, we are under no obligation to sell you the goods at the price shown. If we discover an error in the price of goods you have ordered, we will notify you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If you cancel your order and have already paid for the goods, you will receive a full refund.
You acknowledge that the credit card, debit card, PayPal account or any similar method of storage and custody of money used is yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If your payment card issuer declines or does not authorize payment to us for any reason, we will not be liable for any delay or non-delivery.
If your credit or debit card payment is not successfully processed for any reason, we reserve the right to retry payment processing within 48 hours. If the payment is still unsuccessful, we will notify you at least 48 hours in advance of any further re-attempt to process the payment by sending an email to the email address you have provided to us. If you do not want us to try to process payments again, you must cancel your order in advance.
Please read these terms and conditions before ordering products and services, as we reserve the right to refuse or cancel any orders that do not comply with these terms, even if your credit or debit card has been charged.

__________

20. Competitions

These rules will be deemed to be incorporated into each competition, except to the extent that specific instructions in the competition provide otherwise. We reserve the right to change these Terms from time to time. By participating in the competition, it will be considered that the participants have read and understood these Terms and Conditions and that they are bound by them. All our decisions will be final and binding and we will not enter into correspondence. All participants must be 18 years of age or older unless any other age restriction is stated or implied. Participants who are under the age of 18 should obtain permission from their parents or guardians in advance. All applications must be received by the deadline specified in the tender. Answers will be entered after sending. No responsibility is assumed for responses that are misdirected, lost for technical or other reasons, or received after the closing date. We reserve the absolute right to disqualify all entries without prior notice for any tenders which we consider to have used inappropriate technical means of submission and/or which we consider to be fraudulent. Participants bear their own costs of accessing computer networks. We will not be responsible or accept any liability for: any failure by a winner or any entrant to comply with these terms and conditions; any interruption, delay or misdirection of input; or any server, system or network failure, malfunction or unavailability. We will be the promoter of all competitions subject to these terms and conditions unless otherwise stated.

__________

21. Prizes

If for any reason an advertised prize is not available, we reserve the right at our absolute discretion to substitute a similar prize of equal or greater value. Prizes are not transferable. If the prize owner is unable to claim the prize for any reason or if the winner cannot be notified after reasonable efforts have been made, we may dispose of the prize as we see fit without any liability to the winner for doing so. If the prizes are to be provided by a third party, the winner will be required to make all appropriate or applicable bookings or other formalities directly with such service providers. We will not be liable for the acts/omissions of any other person or company.

__________

22. Product promotions and coupons

If we offer a free gift with a product, it is subject to availability and we reserve the right to exchange the free gift for a gift of equal or similar value. Offers exclude travel size items, gift sets and bundles unless noted. In order to facilitate the availability of the free gift, it may be necessary to include the free gift on our site at nominal value. For the avoidance of doubt, you are not entitled to ‘purchase’ a free gift without purchasing the product with which it is delivered free of charge. Any attempt to ‘purchase’ a free gift will be canceled (regardless of any automated communication you may receive confirming your order). In the unlikely event that a free gift is sent to you, you must return it upon written request. Coupons available on the Makris webshop are intended for individual use and cannot be combined with other coupon offers, unless expressly stated otherwise.

__________

23. Discount codes

We reserve the right to refuse or cancel any order where you add more than one discount code to your cart. We allow you to use discount codes strictly according to the terms and conditions under which they are issued which may include, among other things, conditions relating to your eligibility to use them.

__________

24. Gift voucher (Gift card)

A Makris Gift voucher (Gift card) can be used to purchase any item in the Makris webshop. The voucher can be purchased online and is available in the values of €50, €100 and €200. Gift vouchers are issued by email using an electronic voucher code which can then be redeemed at the checkout on www.makrispharm.com. Our normal terms and conditions, together with the terms and conditions below, apply to the purchase of your Gift Voucher. You can email it to family and friends or print it out and give it to them in person. You may only use one voucher per order and no change or refund will be issued unless the full value of the voucher is used in the order. If the purchase is not fully covered by the gift card, an additional payment method offered on the site can be used to complete the purchase.
Once your order has been processed and we have received your payment, we will send you an electronic gift voucher code to the same email address as your order confirmation email. Once you receive the electronic gift voucher code, you can forward this email to the gift recipient or you can print the voucher and give it to them.
Select the items you want to order and add them to your cart. To redeem your gift voucher, enter the electronic voucher code you received in the “Discount Code” box and click the “Apply” button. The voucher will then be applied to your order. Then proceed to checkout as usual. For orders for which a refund is made, the refund will be made using the same payment method that the order was paid for. Therefore, if you have paid or partially paid for an order using Makris gift vouchers, any refund will be issued in gift vouchers of the same value. We can only reissue unused gift vouchers. For the avoidance of doubt, the original Gift Voucher will be invalid if we issue a replacement. The original expiration date will still apply.
Gift certificates cannot be returned or refunded, exchanged for cash or other gift certificates, and cannot be used in conjunction with any other discount code. Gift vouchers are valid for 12 months from the date of purchase. It is your responsibility to ensure that you redeem your gift voucher on time.

__________

25. Entire agreement, law & jurisdiction

These Terms form the entire basis of any agreement reached between you and us. The laws of the Republic of Croatia and the EU apply to the Makris webshop. All terms will be regulated and interpreted in accordance with the laws of the Republic of Croatia, and all disputes will be resolved by the Courts of the Republic of Croatia.